Intercom
Turn support conversations into actionable product insights
Intercom
By Squad AI
Description
Sync Intercom conversations and tickets into Squad to surface customer pain points and feature requests from support data.
Category
Customer Support
Website
Overview
The Intercom integration imports customer support conversations into Squad. Surface recurring themes, pain points, and feature requests directly from your support queue.
Benefits
Voice of customer: Capture real feedback from support interactions.
Trend detection: Identify recurring issues across conversations.
Prioritize fixes: Use support volume to prioritize bug fixes and improvements.
Common use cases
Bug triage: Surface frequently reported issues for engineering
Feature requests: Track and quantify customer feature demands
Churn prevention: Identify at-risk accounts from support patterns
Squad’s building towards a world in which anyone can develop and manage software, properly.
