Terms of service
Effective Date: 6 October 2026
These Terms of Service govern your use of the Squad AI website, platform, API and MCP server (the "Services"), provided by Basilisk Labs Limited, trading as Squad AI, registered in England and Wales, company number 15789841. By accepting these Terms or using the Services, you agree to them on behalf of yourself and the organisation you represent. The Services are for business use only. If your organisation has signed a separate agreement with us, that agreement takes precedence over these Terms.
1. Registration and Account Security
To use certain features of our website, you need an account set up by Squad AI. You agree to provide accurate and complete information when your account is set up and to update your information as necessary. You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account. You must not share your login credentials.
2. Trial and free access
Where we provide access to the Services free of charge, including on a trial basis, the Services are provided as is, without service level commitments, and we may withdraw free access at any time with reasonable notice.
3. User Conduct
You agree not to use our website for any unlawful purpose or in any way that could harm, disable, overburden, or impair our website. You must not:
Post or transmit any content that is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable.
Use any robot, spider, scraper, or other automated means to access the Services, other than through the API or MCP server we provide.
Attempt to gain unauthorized access to any portion or feature of our website or any other systems or networks connected to our website.
Upload content you do not have the right to share with us.
Upload special category personal data (such as health data) unless we have agreed to this in writing.
Reverse engineer the Services or use them to build a competing product.
4. Intellectual Property
All content, trademarks, logos, and intellectual property on our website are the property of Squad AI or its licensors. You may not use, reproduce, distribute, or create derivative works from any content on our website without our express written permission.
5. Ownership of User Content
As a user of Squad AI, you retain all rights, title, and interest in and to the content you create, upload, or store using the platform. Squad AI does not claim ownership over your content. By using our services, you grant us a non-exclusive, worldwide, royalty-free licence to host, process and use your content solely to provide the Services to you, including through the subprocessors listed in our Data Processing Agreement.
6. Use of Data for Training Purposes
Squad AI does not use your content to train AI models, and the AI model providers we use do not use it to train their models under their terms with us. We use usage data (how features are used, not your content) to operate and improve the Services.
7. Product Features
We may change, add or remove features of the Services from time to time.
Third-party connections
If you connect third-party services (such as GitHub, Notion or Gong), you authorise us to access data from those services on your behalf to provide the Services. Your use of those services remains subject to their terms. You can disconnect them at any time.
9. Data protection
Where we process personal data on your behalf in providing the Services, we do so as your processor under our Data Processing Agreement, which forms part of these Terms. Our Privacy Policy explains how we handle personal data where we are the controller, such as account and contact details.
10. Termination
We reserve the right to terminate or suspend your account and access to our website at our sole discretion, without prior notice, for conduct that we believe violates these Terms of Service or is harmful to other users of our website, us, or third parties.
You may stop using the Services at any time by contacting hello@meetsquad.ai. When your account is closed, we delete your content within 30 days of your request or of the account being closed by us, except where we are required to keep it by law.
11. Limitation of Liability
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited by law. Subject to that, we are not liable for indirect or consequential loss, or loss of profits, revenue or data, and our total liability arising from free use of the Services is limited to £100.
12. Changes to These Terms
We may update these Terms of Service from time to time. We will notify you of any changes by posting the new Terms of Service on this page. You are advised to review these Terms periodically for any changes. For material changes, we will notify account holders by email at least 14 days before they take effect.
13. Governing law
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
14. Contact Us
If you have any questions about these Terms of Service, please contact us at: hello@meetsquad.ai.
