Zendesk
Transform support tickets into product improvement opportunities
Zendesk
By Squad AI
Description
Import Zendesk tickets and customer interactions to identify product gaps and recurring issues driving support volume.
Category
Customer Support
Website
Overview
The Zendesk integration pulls support tickets into Squad so your team can spot patterns in customer issues and use them to drive product improvements.
Benefits
Ticket analysis: Categorize and analyze support themes automatically.
Issue prioritization: Rank product issues by support ticket volume.
Customer satisfaction: Connect CSAT scores with product changes.
Common use cases
Support-driven roadmap: Let ticket trends inform your product priorities
Bug impact analysis: Measure how bugs affect customer satisfaction
Self-service gaps: Find areas where better docs could reduce tickets
Squad’s building towards a world in which anyone can develop and manage software, properly.
